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Return & Refund Policy

Return & Refund Policy

Thank you for choosing DAB Smart Solutions LLC.
 We truly value your trust and want you to have a smooth, comfortable experience when buying our products or using our services.

This Return & Refund Policy explains in clear and simple words how returns, exchanges, and refunds work.

1. When Can You Return a Product?

You can request a return or replacement if any of the following happens:

  • The product arrives damaged or has visible defects
  • The product is not functioning properly
  • You receive the wrong product
  • The item is different from what was shown or described
  • Parts or accessories are missing when delivered

Important Note:

Please contact us within 7 days of receiving your product.

2. Products That Cannot Be Returned

We are unable to accept returns for:

  • Already installed or used items
  • Products damaged due to wrong handling or incorrect installation by the customer
  • Items without their original packaging
  • Customized or special-order items
  • Products that cannot be resold for safety or technical reasons

3. Easy Exchange Policy

If a product is defective or damaged from our side, we offer:

  • A free replacement, or
  • An alternative product with the same value

You will not be charged any extra fee if the issue is our responsibility.

4. Refund Policy

Refunds are approved only under valid reasons such as:

  • The product cannot be repaired
  • The product is not available in stock
  • Our technical team confirms a manufacturing fault

Refund Process:

  • Refunds take 7–14 working days, depending on the bank.

Money will be sent back using the same payment method you used initially.

5. Service-Based Policy

For services including:

  • CCTV installation
  • Intercom installation
  • Biometric & access control systems
  • Fiber cable installation
  • Office fit-out
  • Curtains and blinds installation
  • Smart home setup

Refunds are not possible once the service work has started.
 If you cancel before our team begins work, a small cancellation fee may apply based on the service type.

6. Inspection & Approval Procedure

After you submit a complaint:

  1. Our team will review the issue
  2. We may request photos/videos
  3. If needed, we will inspect the product physically
  4. We will confirm if a repair, replacement, or refund is applicable

This process normally takes 2–5 working days.

7. Return Shipping Fees

  • If the issue is from our side, we cover all return shipping charges
  • If the customer wants to return a product for personal reasons, the customer must pay return courier fees

8. How to Request a Return or Refund

You can contact us anytime for return or refund support.
 Please share:

  • Your order number
  • A short explanation of the issue
  • Photo or video proof (if needed)

Contact Details: 

Email: info@lightgrey-chough-244428.hostingersite.com
 Phone/WhatsApp: +971 55 736 7070
 Location: Sharjah Media City, Sharjah, UAE

Our support team will guide you through every step.

9. Our Promise to You

At DAB Smart Solutions LLC, we aim to make your experience easy, comfortable, and stress-free.

We promise:

  • Quick responses
  • Fair solutions
  • Clear communication
  • Friendly customer service

Your satisfaction is our top priority, and we are always here to help.